DATUS is also able to deliver a bespoke mystery customer service that can be adapted to you commissioning or service needs and is unique in that involves peers and is able to provide analysis at a service or system level.
DATUS has specific and expert experience at supporting peers as mystery customers and then conducting, compiling and publishing report data based on the quality standards for the service of system you deliver. We have previously run a mystery customer experience for the following DAAT’s:
• Telford and Wrekin,
• Solihull and Coventry,
Please do contact us to discuss details of your needs.