DATUS aims to provide high quality services which meet the needs of our beneficiaries and commissioners.

Feedback, whether positive or negative, from our beneficiaries, their family or carers and any other interested parties is one of the key ways in which we can ensure that our services remain at a high and improving standard.

All complaints will considered in a fair manner, and this will not affect the complainant’s rights to use DATUS services. DATUS will always ask complainants if they are satisfied with the response to their complaint, and if not, they will be given the opportunity to appeal.

All complaints and or compliments should be in the first instance be routed through the staff team, though should you feel unable to do this please fill out our contact form to raise you compliment or concern directly with a board member.